Project Summary
It is a healthcare communication platform designed to streamline and solve modern healthcare communication needs. It is a HIPAA-compliant solution that includes online appointment booking, two-way texting, multi-user telemedicine functionality, and other mass messaging capabilities to enhance patient engagement. It centralizes patient interactions into one secure system, reducing operational complexity for healthcare teams. The platform improves care coordination, boosts patient satisfaction, and enables providers to deliver timely, personalized communication at scale
Industry
Healthcare
Services
Technologies Used
- PostgreSQL
Challenges We Solved
The platform must connect patients and medical teams through a secure, HIPAA-compliant system that simplifies healthcare management. It should enable real-time updates, seamless communication, and personalized care, ensuring patients stay informed while providers deliver inclusive, efficient, and coordinated healthcare experiences throughout the treatment and monitoring process.
Enabling Real-Time Multi-Channel Communication
Automating Communication Workflows
Designing for Scalability and Accessibility
Our Deliverables
1. Two-Way Texting & Mass Messaging System
Built a secure communication channel enabling real-time interaction between patients and healthcare teams while supporting mass broadcast capabilities.
2. Customizable Smart Reminders & Patient Forms
Implemented automation modules for appointment confirmations, reminders, and digital form submissions to streamline administrative workflows.
3. Multi-User Telemedicine Functionality
Developed a telemedicine interface supporting multiple participants in a single virtual consultation with encrypted video and messaging.
4. Automated Survey & Rating Engine
Created post-consultation automation for feedback and rating collection to help providers continuously improve patient experience.
5. HIPAA-Compliant Infrastructure
Integrated secure APIs, encrypted databases, and role-based access control to maintain compliance and protect sensitive health data.
6. Real-Time Communication Dashboard
Developed an all-in-one dashboard for providers to monitor communications, appointments, and patient interactions in real time.
Business Impact
The platform redefined healthcare communication by unifying messaging, telemedicine, and booking into a secure, HIPAA-compliant system. It strengthened patient engagement and reduced administrative delays with automated communication workflows.
73%
Faster patient response rate
64%
Drop in missed appointments
56%
Reduction in admin hours
89%
Improved patient satisfaction
Key Platform Benefits
Improves patient-provider communication efficiency
Enables secure, HIPAA-compliant messaging
Supports multi-user telemedicine consultations
Automates appointment reminders and forms
Collects patient feedback with surveys
Enhances patient engagement and satisfaction
Want to build a HIPAA-compliant communication platform like this?
Clients Who Grew with Us
"Excellent end-to-end experience with Ciphernutz. Highly engaged team, great communication."
Jake Adams
Head of Product
"Working with Ciphernutz feels like having a true partner who truly cares about your business"
Dongjoo Kim
Founder
