Project Summary
It is an innovative platform designed to enhance the restaurant industry by connecting restaurants with their customers through engaging, goal-based reward campaigns. The platform aims to drive customer engagement, increase repeat visits, and boost revenue by offering customizable campaigns. It also provides restaurants with an intuitive dashboard for monitoring performance and customer engagement tools, such as push notifications, to maintain active communication
Industry
Hospitality
Services
Technologies Used
- MongoDB
- Firebase
Challenges We Solved
Building a scalable platform for real-time leaderboard tracking required advanced data handling. It also demanded secure payment integration, intuitive dashboards, and customizable campaigns adaptable to diverse restaurant operations and customer behaviors. Ensuring real-time synchronization across multiple branches and devices also required a robust backend architecture capable of handling high transaction volumes without compromising performance or data consistency.
Secure Payment & Gift Card Integration
Intuitive Dashboard Design
Dynamic Campaign Customization
Our Deliverables
1. Cross-Platform Restaurant Management System
Developed a seamless mobile and web solution that connects restaurants with customers for engagement and loyalty tracking.
2. Goal-Based Campaign Module
Implemented a campaign engine that allows restaurants to create, customize, and manage reward programs targeting specific customer actions.
3. Real-Time Leaderboard & Tracking Engine
Built a dynamic leaderboard that updates in real-time to display top customers, campaign milestones, and spending achievements.
4. Secure Payment & Gift Card System
Integrated Stripe-powered payment solutions and digital gift card redemption to streamline transactions with advanced security.
5. Restaurant Performance Dashboard
Designed an intuitive dashboard that visualizes sales, engagement data, and campaign performance for data-driven decision-making.
6. Push Notification & Engagement System
Implemented a notification framework that delivers targeted updates, reminders, and promotional messages to boost user retention and loyalty.
Business Impact
The platform reshaped restaurant engagement by blending gamified loyalty campaigns with real-time tracking and rewards. It enabled restaurants to strengthen retention, boost revenue, and personalize customer experiences effectively.
76%
Increase in repeat visits
69%
Boost in customer engagement
62%
Higher campaign participation rate
88%
Improvement in retention metrics
Key Platform Benefits
Customizable reward campaigns for customers
Real-time tracking with live leaderboards
Secure payments and gift card redemption
Automated performance and engagement analytics
Push notifications boost customer interaction
AI-powered analytics dashboard
Want to Build a Restaurant Loyalty App?
Clients Who Grew with Us
"Excellent end-to-end experience with Ciphernutz. Highly engaged team, great communication."
Jake Adams
Head of Product
"Working with Ciphernutz feels like having a true partner who truly cares about your business"
Dongjoo Kim
Founder
