What is a Triage AI Agent & How Do They Work?

A Triage AI Agent is an intelligent software system designed to quickly assess incoming requests, cases, or patients, prioritize them based on urgency, and direct them to the right next step. In healthcare, triage AI agents help medical staff determine how urgent a patient’s condition is and whether they need immediate care or routine follow-up. In customer service or IT, these agents filter, classify, and route requests so humans spend less time sorting and more time solving.